Wonderful to the Core

Nothing but quality customer service at the Los Gatos Apple store.

Come on, admit it. How many times have you asked yourself, "where have all the bright, engaging, respectful young people gone?"

The older we get, the more we wonder. It’s a question that I, frankly, have wrestled with since high school, even then I had too much time on my hands.

Well, I think that I’ve solved the puzzle … they’re all at the Apple Store.

Let me be clear from the outset that Apple has never given me anything. Truth is, having tried on several occasions to hit them up for I’m not sure if they’ve ever given anybody anything … except service. The kind of service you only used to see in Nevada.

But I digress. Did I say service? Oh, they are way beyond service. The word coddle comes to mind. My Mother was never this caring. “Sir, it’s going to be about a 20-minute wait, are you okay, or should I wait with you?” “Let’s just sit down and we’ll figure it out.”

My Lord, if my dentist were this accommodating, I wouldn’t have this unsightly gap.

Don’t get me wrong, these young people have obviously drunk the punch and love the whole Apple, “Team” concept. However, it is a team that truly puts the customer's needs above all else. 

From the moment you walk to in until the moment you leave, you feel like somebody really cares. And that’s even if you don’t buy anything.

I really hope they make it. Rest well Steve Jobs, your legacy is in good hands. At least that’s what I think.

By the way … I typed this on a Dell PC.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Irene Aida Garza-Ortiz October 10, 2012 at 03:06 AM
I'm really not getting this one here......
Brenda Hammond October 10, 2012 at 04:37 PM
I think Mr. Jacobi and Mr Arzie offer very interesting observations.
Jeanne Rajabzadeh October 10, 2012 at 04:57 PM
Apple does provide good service, as any smart store should be doing to keep customers coming back to buy its products. Nordstrom's set the bench mark for great customer service.
Michael Jacobi October 10, 2012 at 05:03 PM
...my point was more about young people than Apple. And Nordstrom's does continue to set the standard for service. Like jazz on the plazz, their answer is, "yes", what was the question?
Larry Arzie October 10, 2012 at 05:42 PM
Nordstroms is an outstanding example of a corporation that gives back to the community. Apple is not. So don't waste your time trying to get a donation. Sevice not serving is their m.o. I think you struck a never Michael. Service is good business, self serving is not.


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